Elise Hu

Elise Hu is a reporter who covers the intersection of technology and culture for NPR's on-air, online and multimedia platforms.

She joined NPR in 2011 to coordinate the digital development and editorial vision for the StateImpact network, a state government reporting project focused on member stations.

Before joining NPR, she was one of the founding reporters who helped launch The Texas Tribune, a non-profit digital news startup devoted to politics and public policy. While at the Tribune, Hu oversaw television partnerships and multimedia projects; contributed to The New York Times' expanded Texas coverage and pushed for editorial innovation across platforms.

An honors graduate of the University of Missouri-Columbia's School of Journalism, she previously worked as the state political reporter for KVUE-TV in Austin, WYFF-TV in Greenville, SC, and reported from Asia for the Taipei Times.

Her work has earned a Gannett Foundation Award for Innovation in Watchdog Journalism, a National Edward R. Murrow award for best online video, beat reporting awards from the Texas Associated Press and The Austin Chronicle once dubiously named her the "Best TV Reporter Who Can Write."

Outside of work, Hu is an adjunct instructor at Northwestern University and Georgetown University's journalism schools. She's also an adviser to the John S. and James L. Knight Foundation, where she keeps up with emerging media and technology as a panelist for the Knight News Challenge.

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10:54am

Tue July 29, 2014
All Tech Considered

Solving The Scourge That Is Slow Hotel Wi-Fi

Originally published on Tue July 29, 2014 3:06 pm

SpeedSpot is a free app that lets you test the speed of Wi-Fi networks in hotels and share the test results instantly.
Courtesy of SpeedSpot

You know how it feels. You're a moderately frequent business traveler and trying to get some work done from your hotel. But you're slowed — and sometimes stalled — by an intermittent Internet connection. Your hotel Wi-Fi has the download speeds of an early 1990s dial-up connection.

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4:05pm

Mon July 28, 2014
All Tech Considered

It's Boom Times For Pop-Up Shops As Mobile Shopping Clicks

Originally published on Tue July 29, 2014 12:33 pm

Customers can get a tactile experience trying on glasses at Warby Parker's shop in New York City.
Elise Hu NPR

Fast-rising mobile technology is making buying stuff with a tap of an app easier than ever, and shifting the way we shop. What were once permanent, brick-and-mortar stores, where shoppers look at items in a physical space, are now often pop-ups first — shops that last for a limited time only.

Pop-up shops are temporary retail spaces that spring up in unused premises. Leases can last as short as a single day, when brands use the spaces for a promotional event instead of testing out a market.

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3:54pm

Mon July 21, 2014
All Tech Considered

1 Million Net Neutrality Comments Filed, But Will They Matter?

Originally published on Sun July 27, 2014 9:02 pm

Complaints about Janet Jackson's Super Bowl halftime show performance of 2004 led to a record number of public interactions with the Federal Communications Commission. This year's net neutrality comments come in second.
Donald Miralle Getty Images

The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.

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2:37am

Fri July 18, 2014
All Tech Considered

Better Culture Could Have Prevented Viral Comcast Call

Originally published on Mon July 21, 2014 10:13 am

The call center of Zappos.com gets high marks from consumers for strong customer service.
Shashi Bellamkonda Flickr

This week, one man's customer service call to Comcast turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.

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1:32pm

Wed July 16, 2014
All Tech Considered

Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel

Originally published on Thu July 17, 2014 4:12 pm

We don't know the fate of the Comcast service rep at the center of a viral call recording.
iStockphoto

Ryan Block, whose hilariously tedious customer service experience with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.

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