Planet Money
Originally published on Tue January 3, 2012 11:01 pm
By Zoe Chace
We've all been there. Trapped in line at the DMV. Or stuck on hold while trying to call a city agency. It's easy to complain about government bureaucracy. But its the rare person who sees such inefficiency as a business opportunity.
Meet Adam Humphries.
He lives in New York City, and he wanted to travel to China for a vacation. His bureaucratic hassles with the Chinese consulate launched a whole new business.
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