Elise Hu http://redriverradio.org en Solving The Scourge That Is Slow Hotel Wi-Fi http://redriverradio.org/post/solving-scourge-slow-hotel-wi-fi You know how it feels. You're a moderately frequent business traveler and trying to get some work done from your hotel. But you're slowed — and sometimes stalled — by an intermittent Internet connection. Your hotel Wi-Fi has the download speeds of an early 1990s dial-up connection.<p>It happens too often and hotels don't seem to care, despite charging you a few hundred bucks a night to stay in the comfort of their rooms. So now, a couple of competing sites and apps are trying to solve the problem. Tue, 29 Jul 2014 15:54:00 +0000 Elise Hu 47883 at http://redriverradio.org Solving The Scourge That Is Slow Hotel Wi-Fi It's Boom Times For Pop-Up Shops As Mobile Shopping Clicks http://redriverradio.org/post/its-boom-times-pop-shops-mobile-shopping-clicks Fast-rising mobile technology is making buying stuff with a tap of an app easier than ever, and shifting the way we shop. What were once permanent, brick-and-mortar stores, where shoppers look at items in a physical space, are now often pop-ups first — shops that last for a limited time only.<p>Pop-up shops are temporary retail spaces that spring up in unused premises. Leases can last as short as a single day, when brands use the spaces for a promotional event instead of testing out a market.<p>"As long as they can change it back, they can do whatever they want," says Joe LaPadula. Mon, 28 Jul 2014 21:05:00 +0000 Elise Hu 47858 at http://redriverradio.org It's Boom Times For Pop-Up Shops As Mobile Shopping Clicks 1 Million Net Neutrality Comments Filed, But Will They Matter? http://redriverradio.org/post/1-million-net-neutrality-comments-filed-will-they-matter The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.<p>It's the <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331798176/fcc-extending-net-neutrality-commenting-time-after-site-buckles">biggest public response</a> the FCC has ever gotten on a policy matter in such a short period, and the second most commented-upon FCC issue, period. Mon, 21 Jul 2014 20:54:00 +0000 Elise Hu 47533 at http://redriverradio.org 1 Million Net Neutrality Comments Filed, But Will They Matter? Better Culture Could Have Prevented Viral Comcast Call http://redriverradio.org/post/better-culture-could-have-prevented-viral-comcast-call This week, one man's customer service <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">call to Comcast</a> turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.<p>"It was frustrating to listen to. It's almost a PTSD we have with bad customer service," said journalist Emily Yellin. Fri, 18 Jul 2014 07:37:00 +0000 Elise Hu 47387 at http://redriverradio.org Better Culture Could Have Prevented Viral Comcast Call Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel http://redriverradio.org/post/dont-fire-comcast-guy-says-caller-who-tried-cancel Ryan Block, whose hilariously tedious <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">customer service experience</a> with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.<p>In a <a href="https://soundcloud.com/ryan-block-10/comcastic-service">phone call that went viral</a> (more than 4 million audio plays and counting), Block tries and nearly fails to cancel his Internet service because Comcast's unnamed customer service rep is frustratingly persis Wed, 16 Jul 2014 18:32:00 +0000 Elise Hu 47304 at http://redriverradio.org Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel